|A national trucking company is a leading provider of less-than-truckload (LTL) transportation services, offering innovative solutions to supply chain problems. A critical part of its business requires entering data from a large variety of bills of lading into its on-line system for quick access by its drivers and clients. All data entry must be done between 4 p.m. and midnight every day. Accuracy, speed and timeliness of data entry are of utmost importance for its operations.
Due to the labor-intensive nature of this work and abnormal working hours, the company faced the following challenges: hiring, training, managing and retaining competent production staff in a high-attrition environment, and doing it at an acceptable cost. Furthermore, the volume of bills varied considerably from one day to the next, requiring the company to manage its workforce diligently to meet the flexible capacity needs. The company had to find an outsourcing partner to successfully deal with these challenges.