Data Entry for Bills of Lading
The Challenge
A national trucking company is a leading provider of less-than-truckload (LTL) transportation services, offering innovative solutions to supply chain problems. A critical part of its business requires entering data from a large variety of bills of lading into its on-line system for quick access by its drivers and clients. All data entry must be done between 4 p.m. and midnight every day. Accuracy, speed and timeliness of data entry are of utmost importance for its operations.

Due to the labor-intensive nature of this work and abnormal working hours, the company faced the following challenges: hiring, training, managing and retaining competent production staff in a high-attrition environment, and doing it at an acceptable cost. Furthermore, the volume of bills varied considerably from one day to the next, requiring the company to manage its workforce diligently to meet the flexible capacity needs. The company had to find an outsourcing partner to successfully deal with these challenges.

TED Solution
TED created and extensively trained a core team of billers to meet the company's throughput needs. Simultaneously, TED launched an aggressive cross-training program and created excess production capacity to handle fluctuating bill volumes without sacrificing quality or turnaround time. TED also employed its robust and highly reliable IT infrastructure including high-speed computers, large-screen monitors, multiple T-1 lines and an array of VOIP telephone lines as part of the solution.

TED has been entering over forty thousand bills of lading every month into the company's on-line database. Specific information including bill of lading number, shipper, consignee, pieces, weight and “bill to” is entered with high accuracy and speed during required hours each day.
Following the completion of project specific on-line training by the company, TED has consistently met the turnaround time and accuracy requirements.

The partnership with TED has allowed the company to reduce its operating cost and successfully relieve itself of the day-to-day challenges of hiring, training and retaining billers in a high-attrition environment. The partnership has also allowed the company to get a further edge in a competitive market, and the company now has full access to consistent, reliable and flexible production capacity.
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